TITLE:
Customer Service Agent Required Language:
German Report to:
Contact Centre Supervisor
LOCATION:
Dundalk, Co Louth ?Overview of
ROLE:
Our Call Centre Agents are responsible for answering all nature of
calls, ?pre? and ?after? sales calls, as well as taking orders
live on the phone. He or she will be assessed by their availability to
take calls; their efficiency, their ability to multi-task, and their
willingness generate extra revenue by upselling, and an ability to
work in a team. Most of the agent?s tasks will be actioned on-line
using Oracle.
What we give you: ?Attractive relocation package ?Excellent salary -
great work is rewarded Paid holidays Bonus ?First day induction ?Two
weeks paid training ?Continuous coaching and mentoring ?
_CAREER DEVELOPMENT_ program Free parking for your car and bike
Subsidized canteen ??No Weekend and No Shift work ??What you will
do: ?Giving general information on products Processing orders ?
telephone and mail Up-Selling orders Order status Sample Product
Requests Customer complaints Shipping issues (tracing orders; returns
pick up etc.) Finance queries (processing payments, invoice /
statement queries) Responding to faxes and letters from Customers
Translation and proofing Any other duties/projects as directed by
Management ?What we need from you: ?
Have the ability to maintain professional under pressure ?An
energetic, self-starter who excels in interpersonal skills, with a
focus on listening and questioning skills ?Self-motivated and goal
oriented ?Desire to be successful exceed targets and integrate into a
team-based organization ?
_EXPERIENCE WITH_ MS office and other systems Excellent telephone
manner and communication skills ??Fluent German / Good English
??About National Pen At National Pen we provide high-value
promotional products for businesses and professionals by providing
expert knowledge and effective promotional products. ?With a
workforce from over **Apply on the website** different countries with
**Apply on the website** working languages, we provide a very diverse
and multi-cultural environment with on-going training to provide you
with the tools to be successful. Job
TITLE:
Customer Service Agent Required Language:
German Report to:
Contact Centre Supervisor
LOCATION:
Dundalk, Co Louth ?Overview of
ROLE:
Our Call Centre Agents are responsible for answering all nature of
calls, ?pre? and ?after? sales calls, as well as taking orders
live on the phone. He or she will be assessed by their availability to
take calls; their efficiency, their ability to multi-task, and their
willingness generate extra revenue by upselling, and an ability to
work in a team. Most of the agent?s tasks will be actioned on-line
using Oracle.
What we give you: ?Attractive relocation package ?Excellent salary -
great work is rewarded Paid holidays Bonus ?First day induction ?Two
weeks paid training ?Continuous coaching and mentoring ?
_CAREER DEVELOPMENT_ program Free parking for your car and bike
Subsidized canteen ??No Weekend and No Shift work ??What you will
do: ?Giving general information on products Processing orders ?
telephone and mail Up-Selling orders Order status Sample Product
Requests Customer complaints Shipping issues (tracing orders; returns
pick up etc.) Finance queries (processing payments, invoice /
statement queries) Responding to faxes and letters from Customers
Translation and proofing Any other duties/projects as directed by
Management ?What we need from you: ?
Have the ability to maintain professional under pressure ?An
energetic, self-starter who excels in interpersonal skills, with a
focus on listening and questioning skills ?Self-motivated and goal
oriented ?Desire to be successful exceed targets and integrate into a
team-based organization ?
_EXPERIENCE WITH_ MS office and other systems Excellent telephone
manner and communication skills ??Fluent German / Good English
??About National Pen At National Pen we provide high-value
promotional products for businesses and professionals by providing
expert knowledge and effective promotional products. ?With a
workforce from over **Apply on the website** different countries with
**Apply on the website** working languages, we provide a very diverse
and multi-cultural environment with on-going training to provide you
with the tools to be successful.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
